General Questions
- Why does the Sembly agent appear as an “unverified” user in my Microsoft Teams meeting?
- Will I be the only person who can access the recorded meeting in Sembly?
- How can I access my Sembly account if I no longer have access to my registered email?
- Do you offer MFA/2FA in Sembly?
- Do you have mobile or desktop apps?
- How can I integrate Sembly with other tools to send meeting audio or video?
Invite Sembly to Meetings
- Why did Sembly stop recording my recurring meeting?
- How to remove Sembly from the call?
- Why is my meeting scheduled for 30 minutes only?
- Can Sembly join multiple meetings simultaneously?
- How to stop Sembly from joining my meetings?
- Can Sembly attend my meetings without me?
Transcription processing and accuracy
- How does Sembly transcribe speech to text?
- How to improve transcription accuracy?
- How long does it take to process the meeting?
- What happens to my meeting after I finish the call?
- How does Sembly identify speakers?
- How Sembly transcribes swears?
Billing Questions
- What subscription to choose for my team?
- Can I be refunded if I forgot to cancel my trial and was charged?
- Do I need to provide a payment method to activate trial?
- How to add information about company and taxes to invoices?
- Which payment methods does Sembly support?
- How will I be charged if I add a new member to my team or remove one in the middle of the billing cycle?
Privacy & Security Questions
- Is it possible to store our meeting data on a private or self-hosted server instead of the Sembly cloud?
- What features are unavailable with HIPAA?
- Where is my data stored?
- Can Sembly record meetings without others knowing?
- What security measures does Sembly AI use to protect customer information and content?