If you experience a problem in the web interface, our Support team may ask you to record a HAR file. A HAR file captures browser activity while the issue occurs, making it easier to investigate loading problems, failed requests, and other unexpected UI behavior.
A HAR (HTTP Archive) file is a browser-generated file that records network activity between your browser and a website. It can include request and response details, headers, and timing information.
Recording a HAR file is simple and requires no technical experience.
How to record a HAR file
- Open the webpage where the issue occurs.
- Open your browser’s Developer Tools:
-
Windows / Linux:
Ctrl + Shift + I -
Mac:
Cmd + Option + I - Or right-click the page and select Inspect
-
Windows / Linux:
- Open the Network tab.
- Enable Preserve log.
- (Recommended) Click the Clear icon to remove old requests.
- Reproduce the issue while the Network tab is open.
- Once the issue appears, export the HAR file:
- In Chrome or Edge, click the download/export icon in the Network tab, or
- Right-click anywhere in the request list and choose Save all as HAR with content
- Save the file to your computer.
- Attach the HAR file to your support ticket or email reply.
Video guide
You can also refer to this video guide for an example of the process:
https://www.youtube.com/watch?v=nK4XJKlG9hM
|
|
HAR files may contain sensitive information, such as session data or request details. Before sharing the file, please review it if possible, or use a sanitizing tool to remove personal information. |
Additional notes
- Please record the HAR file while reproducing the issue, otherwise it may not contain the information needed for troubleshooting.
- If the HAR file is too large to attach, you can upload it to a secure cloud storage service and share the download link.
Comments
0 comments
Article is closed for comments.